Frequently Asked Questions

What materials are used to make the baskets?

All our products are handwoven from natural materials. 

They are one of a kind creations which means no product is exactly the same. Products may have some flaws, as in color mix, visible connectors, size variations and raw edges. 

Just as we are naturally unique, so are our products. We hope that you will understand and embrace the beauty of sustainability.

How long does it take for my order to be made?

We are working with a small group of women, due to the growth and high demand of the baskets, we may have to make your products from scratch.

This takes 3-7days.

How long does delivery take?

Delivery takes 7-14 days upon confirmation of your order.

Do you offer refunds?

We do not offer refunds.

Exchanges can be made where product is damaged or defective.

Retro 158
Retro 358
Retro 435
24 Baldwin Place, Pioneer Park, Newcastle, 2940
067 255 6908